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SA Express reviews and complaints
Recent traveler stories about SA Express flights, connections, baggage, schedule changes, and customer service.
Seat fee was charged twice
I selected a standard aisle seat for SA Express XZ866 and saw two separate $156 charges on my card. The website showed only one seat purchase, so I had to send bank screenshots to prove the duplicate billing. The duplicate was corrected, but only after three messages.
App boarding pass disappeared at security
The mobile boarding pass for SA Express XZ903 loaded fine at home, then disappeared at Chicago O'Hare security on Dec 7, 2026. The kiosk printed a new one, but I had to leave the line and start over. The staff helped, but the app made a simple trip more stressful than it needed to be.
Helpful cabin crew on a long flight
Alex on SA Express XZ940 deserves credit. I had a tight deadline after landing and asked about the arrival gate. The crew could not promise anything, but they checked the latest gate information, helped me keep my laptop bag accessible, and gave clear updates before landing.
Delayed bag arrived damaged
The bag reached Dubai 4 days after I did, and one wheel was cracked. The airport desk told me to file online, the website asked for airport paperwork, and the airport desk had not given me that form. That loop made the baggage issue feel worse than the damage.
Counter staff fixed a name issue quickly
A middle initial was missing from my ticket, and I expected a long argument at New York JFK. Instead, the SA Express counter agent checked the passport, corrected the record, and explained what would show on the boarding pass. The whole issue took about ten minutes on Sep 15, 2026.
Overbooked flight created a messy evening
SA Express asked for volunteers on XZ161, then started calling names at the podium without making the order clear. We were traveling from DEL to CDG for a family event and spent nearly an hour unsure whether we still had seats. We did fly, but the communication was poor.
Short review: exactly what I needed
SA Express XZ198 boarded on time, left on time, and my checked bag arrived. The crew was polite without overdoing it. After several complicated trips this year, a normal flight felt like a win.
Voucher rules were not clear
I accepted a $219 travel voucher after a disruption, but the restrictions were not explained at the airport. Later I learned it could not be used on the itinerary I needed. SA Express should explain voucher limits before passengers accept them under pressure.
Food service ran out too early
On the 15:45 departure, meal choices were gone before the cart reached the middle of the cabin. I understand supplies are limited, but SA Express XZ272 was not a short hop. The crew apologized, yet planning should be better on a longer sector.
Lounge desk was patient with a confused itinerary
My connection printed with the wrong terminal, and I walked to the SA Express lounge desk for help. The agent at Terminal 2 looked up the itinerary, showed me the terminal change, and wrote the gate area on my boarding pass. Small gesture, big relief.