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Shanghai Airlines reviews and complaints
Recent traveler stories about Shanghai Airlines flights, connections, baggage, schedule changes, and customer service.
A crew member handled a tense cabin well
There was an argument over overhead bin space before Shanghai Airlines FM437 pushed back. Daniela kept the tone calm, found space several rows forward, and avoided embarrassing either passenger. That kind of cabin control matters.
Miles did not post after repeated requests
The miles from Shanghai Airlines FM474 to Chicago O'Hare never posted. I submitted the boarding pass, ticket number, and receipt twice. The reply kept saying the trip was not eligible, but no one explained why. Loyalty programs should not make customers chase basic credit.
Security document check was organized
For an international departure from Paris Charles de Gaulle on Feb 19, 2026, Shanghai Airlines had a separate document check before bag drop. The line looked long but moved steadily, and agents were clear about passports, visas, and onward tickets. I appreciated the organization.
Maintenance delay was explained poorly
I do not blame Shanghai Airlines for checking a maintenance item on FM548. Safety comes first. What bothered me was the lack of updates: first ten minutes, then another twenty, then silence. Passengers can handle delays better when someone explains the plan honestly.
Arrival team helped after a medical scare
A passenger near us felt faint before landing on Shanghai Airlines FM585. The crew asked for medical help, kept the aisle clear, and arranged for staff to meet the aircraft at New York JFK. It was handled respectfully without creating panic in the cabin.
A gate agent saved the connection
I was already stressed when the inbound aircraft reached Sydney Kingsford Smith late on Nov 5, 2026. Renee at the gate checked the Shanghai Airlines app, moved me to an earlier boarding lane for FM622, and called ahead so the crew knew I was coming. I made the Delhi connection with only a few minutes to spare. It was the kind of calm help that changes the whole trip.
Baggage updates stopped after the first claim
My suitcase did not arrive at Los Angeles on Feb 4, 2026. The first agent filed claim FM-4611 and sounded confident, but after that the online tracker barely changed. I called twice, got two different answers, and bought basic clothes without knowing what would be reimbursed. The bag eventually appeared, but the silence was more frustrating than the delay itself.
Refund request kept getting closed
I cancelled within the permitted window and uploaded the receipts for Shanghai Airlines FM696. The refund case showed as closed even though the $110 credit never posted. Each chat agent told me to wait another billing cycle. I do not mind a process, but I do mind starting from zero every time I contact support.
Boarding group treatment felt unnecessary
At Dubai on Aug 9, 2026, our boarding group 5 was called and then held to the side while several later passengers were allowed through. No one explained the change. The flight was fine once we sat down, but the tone at the door made the start of the trip feel disorganized and dismissive.
Family seats were split after payment
We paid to keep our family together on Shanghai Airlines FM770 from YYZ to ORD. At check-in, two of the 2 children were assigned several rows away. The airport team fixed one seat but not all of them, so another passenger had to trade. Families should not have to negotiate at the cabin door after paying for seats.
Clean cabin and a crew that noticed details
The cabin on Shanghai Airlines FM807 was clean, and the crew noticed small things without being asked. On Feb 22, 2026, a passenger near me was nervous during turbulence, and a flight attendant checked back twice with water and a quiet update. Nothing dramatic happened, which is exactly why the trip felt professional.
Could not reach anyone during a schedule change
Shanghai Airlines changed my departure from Mexico City by several hours. The email said I could choose alternatives online, but every option ended with an error. I waited 83 minutes on the phone and then the call dropped. By the time I reached an agent, the better connection was gone.
Wheelchair assistance was handled with care
My mother needed wheelchair assistance for Shanghai Airlines FM881. At Terminal 4, the escort arrived before boarding, stayed with us through security, and made sure the destination team at New York JFK knew where to meet her. It made a difficult travel day feel manageable.