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Austrian Airlines reviews and complaints
Recent traveler stories about Austrian Airlines flights, connections, baggage, schedule changes, and customer service.
Baggage updates stopped after the first claim
My suitcase did not arrive at Madrid Barajas on Feb 4, 2026. The first agent filed claim OS-8616 and sounded confident, but after that the online tracker barely changed. I called twice, got two different answers, and bought basic clothes without knowing what would be reimbursed. The bag eventually appeared, but the silence was more frustrating than the delay itself.
Refund request kept getting closed
I cancelled within the permitted window and uploaded the receipts for Austrian Airlines OS628. The refund case showed as closed even though the $170 credit never posted. Each chat agent told me to wait another billing cycle. I do not mind a process, but I do mind starting from zero every time I contact support.
Boarding group treatment felt unnecessary
At Toronto Pearson on Aug 3, 2026, our boarding group 9 was called and then held to the side while several later passengers were allowed through. No one explained the change. The flight was fine once we sat down, but the tone at the door made the start of the trip feel disorganized and dismissive.
Family seats were split after payment
We paid to keep our family together on Austrian Airlines OS702 from CDG to HND. At check-in, two of the 2 children were assigned several rows away. The airport team fixed one seat but not all of them, so another passenger had to trade. Families should not have to negotiate at the cabin door after paying for seats.
Clean cabin and a crew that noticed details
The cabin on Austrian Airlines OS739 was clean, and the crew noticed small things without being asked. On Feb 15, 2026, a passenger near me was nervous during turbulence, and a flight attendant checked back twice with water and a quiet update. Nothing dramatic happened, which is exactly why the trip felt professional.
Could not reach anyone during a schedule change
Austrian Airlines changed my departure from Doha Hamad by several hours. The email said I could choose alternatives online, but every option ended with an error. I waited 36 minutes on the phone and then the call dropped. By the time I reached an agent, the better connection was gone.
Wheelchair assistance was handled with care
My mother needed wheelchair assistance for Austrian Airlines OS813. At Terminal 4, the escort arrived before boarding, stayed with us through security, and made sure the destination team at Delhi knew where to meet her. It made a difficult travel day feel manageable.
Seat fee was charged twice
I selected a standard aisle seat for Austrian Airlines OS850 and saw two separate $44 charges on my card. The website showed only one seat purchase, so I had to send bank screenshots to prove the duplicate billing. The duplicate was corrected, but only after three messages.
App boarding pass disappeared at security
The mobile boarding pass for Austrian Airlines OS887 loaded fine at home, then disappeared at London Heathrow security on Feb 8, 2026. The kiosk printed a new one, but I had to leave the line and start over. The staff helped, but the app made a simple trip more stressful than it needed to be.
Helpful cabin crew on a long flight
Alex on Austrian Airlines OS924 deserves credit. I had a tight deadline after landing and asked about the arrival gate. The crew could not promise anything, but they checked the latest gate information, helped me keep my laptop bag accessible, and gave clear updates before landing.
Delayed bag arrived damaged
The bag reached Chicago O'Hare 4 days after I did, and one wheel was cracked. The airport desk told me to file online, the website asked for airport paperwork, and the airport desk had not given me that form. That loop made the baggage issue feel worse than the damage.