Kenmore Air 24/7 Customer Service Contact & Travel Guide
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Kenmore Air reviews and complaints
Recent traveler stories about Kenmore Air flights, connections, baggage, schedule changes, and customer service.
Refund request kept getting closed
I cancelled within the permitted window and uploaded the receipts for Kenmore Air M5968. The refund case showed as closed even though the $138 credit never posted. Each chat agent told me to wait another billing cycle. I do not mind a process, but I do mind starting from zero every time I contact support.
Boarding group treatment felt unnecessary
At Tokyo Haneda on Jun 16, 2026, our boarding group 9 was called and then held to the side while several later passengers were allowed through. No one explained the change. The flight was fine once we sat down, but the tone at the door made the start of the trip feel disorganized and dismissive.
Family seats were split after payment
We paid to keep our family together on Kenmore Air M5152 from MIA to DXB. At check-in, two of the 2 children were assigned several rows away. The airport team fixed one seat but not all of them, so another passenger had to trade. Families should not have to negotiate at the cabin door after paying for seats.
Clean cabin and a crew that noticed details
The cabin on Kenmore Air M5189 was clean, and the crew noticed small things without being asked. On Dec 6, 2026, a passenger near me was nervous during turbulence, and a flight attendant checked back twice with water and a quiet update. Nothing dramatic happened, which is exactly why the trip felt professional.
Could not reach anyone during a schedule change
Kenmore Air changed my departure from Delhi by several hours. The email said I could choose alternatives online, but every option ended with an error. I waited 82 minutes on the phone and then the call dropped. By the time I reached an agent, the better connection was gone.
Wheelchair assistance was handled with care
My mother needed wheelchair assistance for Kenmore Air M5263. At Terminal 4, the escort arrived before boarding, stayed with us through security, and made sure the destination team at Mexico City knew where to meet her. It made a difficult travel day feel manageable.
Seat fee was charged twice
I selected a standard aisle seat for Kenmore Air M5300 and saw two separate $192 charges on my card. The website showed only one seat purchase, so I had to send bank screenshots to prove the duplicate billing. The duplicate was corrected, but only after three messages.
App boarding pass disappeared at security
The mobile boarding pass for Kenmore Air M5337 loaded fine at home, then disappeared at Singapore Changi security on Dec 12, 2026. The kiosk printed a new one, but I had to leave the line and start over. The staff helped, but the app made a simple trip more stressful than it needed to be.
Helpful cabin crew on a long flight
Alex on Kenmore Air M5374 deserves credit. I had a tight deadline after landing and asked about the arrival gate. The crew could not promise anything, but they checked the latest gate information, helped me keep my laptop bag accessible, and gave clear updates before landing.
Delayed bag arrived damaged
The bag reached London Heathrow 4 days after I did, and one wheel was cracked. The airport desk told me to file online, the website asked for airport paperwork, and the airport desk had not given me that form. That loop made the baggage issue feel worse than the damage.
Counter staff fixed a name issue quickly
A middle initial was missing from my ticket, and I expected a long argument at Miami. Instead, the Kenmore Air counter agent checked the passport, corrected the record, and explained what would show on the boarding pass. The whole issue took about ten minutes on Sep 13, 2026.
Overbooked flight created a messy evening
Kenmore Air asked for volunteers on M5485, then started calling names at the podium without making the order clear. We were traveling from JFK to YYZ for a family event and spent nearly an hour unsure whether we still had seats. We did fly, but the communication was poor.
The maintenance delay needed better updates
Kenmore Air delayed boarding while the aircraft was checked for a maintenance issue. I understand safety checks can affect a schedule and would rather wait than fly without a review. What was difficult was hearing different estimates without knowing when the next update would come. Regular confirmed updates would have helped.
The crew kept the cabin calm during turbulence
During my Kenmore Air flight, turbulence made several passengers uneasy. The crew secured the cabin, explained what was happening, and checked back once it was safe to move around. Their calm communication helped people understand the situation without adding worry. The crew remained courteous throughout the trip.
An app error made check-in take longer
I tried to check in for my Kenmore Air flight using the app, but it returned an error when I selected my seat. I tried again and saw the same message, so I asked for help at the airport. The agent got me checked in, but the extra steps added stress before departure. A working retry option would improve the experience.
An agent found a workable alternative itinerary
A schedule change affected my Kenmore Air connection, and I was unsure whether I would arrive in time for an appointment in London Heathrow. The agent reviewed options, explained arrival times, and helped me choose a route that worked. The new itinerary was not ideal, but I knew what to expect.
My pet reservation was difficult to confirm
I called Kenmore Air before travel to confirm arrangements for my pet, but the airport record did not match what I had been told. Staff checked the reservation and helped us continue, though waiting at the counter was stressful. One clear confirmation with check-in steps would have helped.
A schedule change disrupted my plans
Kenmore Air changed my departure time after I had arranged transportation to the airport. I kept the trip, but the new timing meant revising other plans. The notification explained the change, though I had to search the booking page for alternatives. Showing the itinerary and options together would be helpful.
A late departure disrupted my connection
My Kenmore Air flight from Madrid to Paris left several hours late, and I missed the connection planned for that evening. I was rebooked, but the first updates did not explain how long the delay might last or what options were available. I reached my destination the next day. Clearer updates would have made it easier to plan.
My checked bag arrived a day later
My checked bag did not arrive with me on my Kenmore Air trip to London Heathrow. I filed a report and checked the tracking page, but neither gave a useful delivery estimate. I bought a few essentials while waiting. The bag eventually arrived, though more specific updates would have helped.
I had to explain the issue repeatedly
I contacted Kenmore Air about a changed itinerary and was transferred more than once. Each representative asked me to repeat the same details, and I received different instructions. An agent eventually clarified the schedule. A clearer handoff would have saved time.
Our seats were separated after check-in
My family booked Kenmore Air tickets together, but our seats were assigned several rows apart. We asked for help and got one seat changed; we still needed another passenger to switch so a child could sit with an adult. We managed, but boarding was more stressful.
A gate agent helped me make my connection
My incoming Kenmore Air flight arrived late, leaving a short connection at Denver. A gate agent checked the departure information, explained the quickest route, and confirmed boarding was still open. I made it with little time to spare. The calm, practical help made a stressful transfer easier.
I could not get a clear refund update
After canceling an Kenmore Air booking, I requested a refund and received confirmation that it was under review. When I checked again, the case appeared closed, but I could not tell whether the refund had been issued or converted to credit. Support asked me to wait, then resubmit information. A clear status update would have helped.
Airport staff helped with wheelchair assistance
I requested wheelchair assistance for my Kenmore Air trip and was concerned about a tight terminal transfer. The staff member met me near the arrival gate, checked where I needed to go, and helped me reach the next departure area. The assistance was patient and respectful, and I boarded without rushing.
Seat and baggage costs were hard to compare
While booking with Kenmore Air, I found it difficult to tell which seat and baggage options were included in the fare. Additional charges appeared during checkout that I had not expected from the first price shown. A clearer cost summary before payment would make the choices easier to compare.
A straightforward trip from check-in to arrival
My Kenmore Air flight from Seattle departed close to schedule and arrived on time. Check-in was easy, the cabin was clean, and the crew gave clear instructions. I would have appreciated a little more legroom, but overall the trip went as planned.